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Emotional Intelligence leadership coaching
Emotional Intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way.
The EQ-i 2.0 assessment measures emotional and social functioning which are made up of dynamic skills that can be brought into play in any job, relationship or interaction. Being dynamic means these skills can be improved through training and coaching and are not fixed like personality traits or IQ.
Find Out MoreWorkshop topics that are covered under emotional intelligence:
Team Building
What does a strong outperforming team look like and how can people work together rather than compete with one another.
Conflict Management
How can you deal with difficult situations and get the best outcome (win/win)
Unconscious Bias
What is the difference between unconscious bias and conscious bias. Most issues come mainly from the lack of understanding than the deliberate willingness to hurt.
Problem Solving
How to tackle and deal with complex situations and issues
Managing Change
What are the stages of implementing change and how do you get people to cooperate and reduce resistance
Social Responsibility
The importance of social responsibility and why it is necessary for everyone to contribute to the wider community than only focused on themselves.
Stress Management
How to navigate and deal with responsibilities in a better way to avoid reaching total burnout.
Decision Making
What are the required skills to be able to make correct decisions in a timely manner
Leadership Skills
Are leadership skills only required for senior leadership. How can you empower your team to become leaders in their everyday role.
Diversity, Inclusion & Integration
What is the difference between inclusion and integration.
Resilience & Innovation
What skills are required for resilience and innovation. Why do businesses need these leadership skills?
Wellbeing & Performance
Does wellbeing have an impact on teams’ performance and how does that impact customer service?
Effective Communication
The importance of communication both internal and external. What are the communication channels. Is the opposite of effective communication not effective or can it also be negative and cause damage?
Quality Management Systems Consultancy:
Whether you are in the process of setting up your new quality management system or want to maintain your existing quality management, we can support your business.
Working with Lighthouse Way will provide you the following:
- Support throughout your setup for the QMS and all the related policies and procedures
- Support in creating the work instructions including documentation.
- Managing your internal audit schedule
- Providing a wealth of knowledge for best practice and continuous improvement opportunities within your risk management.
- Support in preparation for your annual audits.
- Internal and external audits for your suppliers.
- Training for your internal teams on understanding QMS and its importance for the business.
Process Improvement Consultancy Services:
Lighthouse Way support businesses to achieve continuous improvement by supporting their process improvement utilising Lean Six Sigma techniques and the implementation of change including communication of change and controls.
Here are some of the important reasons that require businesses to review their processes.
- Acquisitions
- Mergers
- Demergers
- Restructuring
Organisations going through significant changes prioritise financial and legal requirements understandably however dropping the operational processes can cost the businesses significantly. Having a consultant supporting the process of change will provide the expertise and the focus at the same time from an objective point of view to facilitate the smooth transition.
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Digital Marketing Services:
Lighthouse Way provides the following marketing services for businesses:
- Website Management and updates on WordPress
- Google AdWord campaigns
- LinkedIn page setup and management
- Branding including the production of marketing materials
Other Services
Gihan Azab, Managing Director, Lighthouse Way Ltd
I work with organisations to help optimise teams’ performance through Emotional Intelligence skills. I am a qualified emotional intelligence practitioner and coach with a great interest in people.
I have gained multiple qualifications and specialisations throughout my career that led me to become a continuous improvement director. I utilised my background in marketing, customer service, quality and process improvement to help teams progress by combining both their qualifications with their soft skills to reach outperformance while maintaining a great team spirit and a positive disposition through difficult times.
I have worked both with internal teams as well as external clients and witnessed the great impact of emotional intelligence on providing people the insight into themselves and others.
Qualifications:
- EQ-i 2.0 and EQ 360 – Emotional Intelligence practitioner and coach
- Lean Six Sigma Green Belt certified
- Lead Auditor ISO 9001:2015
- CIM post graduate diploma in marketing level 7
- BA in Mass Communications
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